Effective date: September 8, 2026
1. Introduction and Company Information
This Privacy Policy explains how Maple Leaf Yoga Studio Ltd. collects, uses, discloses, stores, and protects personal information in connection with its yoga studio services, including in-studio classes, workshops, memberships, registrations, online bookings, communications, and related customer support.
Maple Leaf Yoga Studio Ltd. operates as a yoga studio in Canada and is committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy laws.
For the purposes of this Privacy Policy, Maple Leaf Yoga Studio Ltd. is the organization responsible for the management of personal information collected through its services.
Contact details:
- Name: Maple Leaf Yoga Studio Ltd.
- Address: Maple Leaf Yoga, 214 17th Avenue SE, Calgary, AB T2G 1H4, Canada
- Email: [email protected]
- Phone: +1 (403) 728-9461
2. Data Collection and Processing
Maple Leaf Yoga Studio Ltd. may collect personal information directly from you, automatically through website or booking tools, and from third parties where permitted by law. Depending on how you interact with us, we may collect the following categories of personal information:
- Identification and contact information, such as your name, email address, telephone number, mailing address, and emergency contact information;
- Account and membership information, such as login details, booking history, attendance records, class preferences, and purchase history;
- Payment information, such as billing details and transaction records; payment card data is typically processed by third-party payment processors and is not stored by us unless necessary and lawfully permitted;
- Health and wellness-related information that you voluntarily provide and that is relevant to participating safely in yoga classes, workshops, or related services, such as injury history, mobility concerns, pregnancy status, or accessibility needs;
- Communications and inquiries, including emails, phone calls, feedback, survey responses, and customer support messages;
- Technical and usage data, such as IP address, browser type, device identifiers, pages visited, booking activity, and cookies or similar technologies used on our website;
- Marketing preferences, such as your consent choices regarding newsletters, promotions, and announcements.
We collect only the personal information that is reasonably necessary for the purposes identified in this Privacy Policy, unless additional collection is required or permitted by law.
3. Purpose of Data Processing
Maple Leaf Yoga Studio Ltd. processes personal information for the following purposes:
- To provide, administer, and manage yoga classes, workshops, memberships, events, and related services;
- To process registrations, bookings, cancellations, waitlists, and attendance;
- To communicate with you regarding schedules, account matters, service updates, and customer support;
- To process payments, refunds, invoices, and other financial transactions;
- To assess suitability for participation where health or safety considerations are relevant and to respond to accessibility or accommodation requests;
- To send newsletters, offers, promotions, and other marketing communications where permitted and, where required, with your consent;
- To improve our services, website functionality, and customer experience;
- To monitor, detect, prevent, and address fraud, unauthorized access, security incidents, or misuse of our services;
- To meet legal, tax, accounting, insurance, and regulatory obligations;
- To enforce our terms, protect our rights and interests, and resolve disputes.
4. Legal Basis for Processing
Where applicable, Maple Leaf Yoga Studio Ltd. relies on one or more of the following grounds for processing personal information under Canadian privacy law:
- Consent: where you have given clear consent for a specific purpose, such as receiving marketing emails or providing certain health-related information;
- Contractual necessity: where processing is necessary to provide requested services, manage memberships, process payments, or fulfill our obligations to you;
- Legitimate business purposes: where processing is reasonable for operating, securing, and improving our business and does not override your privacy interests;
- Legal or regulatory compliance: where processing is required to comply with applicable laws, tax rules, accounting obligations, court orders, or lawful requests by authorities;
- Protection of vital interests and safety: where necessary to protect the safety of clients, staff, or visitors, including in emergency situations.
Where consent is the legal basis for processing, you may withdraw that consent at any time, subject to legal or contractual restrictions.
5. Data Sharing and Third Parties
Maple Leaf Yoga Studio Ltd. does not sell personal information. We may share personal information with trusted third parties only as needed for the purposes described in this Privacy Policy and only to the extent permitted by law.
Third-party recipients may include:
- Payment processors for handling transactions securely;
- Booking, scheduling, and customer management providers used to manage class registrations, memberships, and communications;
- Email and marketing service providers for sending service-related messages and, where permitted, promotional communications;
- Website hosting, analytics, and IT service providers for maintaining and improving our digital services;
- Professional advisors such as accountants, lawyers, auditors, and insurers;
- Government authorities, regulators, or law enforcement where disclosure is required or permitted by law;
- Emergency responders or medical personnel where necessary to protect health and safety.
We require third parties that process personal information on our behalf to use appropriate safeguards and to handle such information only for authorized purposes.
6. Data Transfer to Third Countries
Some of our service providers may store or process personal information outside Canada, including in the United States or other jurisdictions. As a result, your personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or government authorities in accordance with local laws.
Where personal information is transferred outside Canada, Maple Leaf Yoga Studio Ltd. takes reasonable steps to ensure it is protected by contractual, technical, and organizational safeguards appropriate to the sensitivity of the information.
7. Storage Duration
Maple Leaf Yoga Studio Ltd. retains personal information only as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.
Retention periods may depend on factors such as:
- The nature of the information and the reason it was collected;
- Legal, tax, accounting, insurance, and regulatory requirements;
- Limitation periods for legal claims;
- Operational needs, including customer service, recordkeeping, and dispute resolution.
When personal information is no longer required, we will securely delete, anonymize, or de-identify it in accordance with our retention and destruction practices.
8. User Rights
Subject to applicable law, you may have the following rights regarding your personal information held by Maple Leaf Yoga Studio Ltd.:
- Access: to request confirmation of whether we hold personal information about you and to obtain a copy of that information;
- Rectification: to request correction of inaccurate, incomplete, or outdated personal information;
- Erasure: to request deletion of personal information in certain circumstances, subject to legal retention obligations;
- Restriction: to request that we restrict certain processing in limited situations;
- Data portability: to request a copy of certain information in a structured, commonly used format where required by law;
- Objection: to object to certain uses of personal information, including direct marketing where applicable.
To exercise any of these rights, please contact us using the details in the Contact Information section below. We may need to verify your identity before responding to your request. If we cannot fulfill a request, we will explain the reasons subject to legal restrictions.
9. Withdrawal of Consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time by contacting Maple Leaf Yoga Studio Ltd. using the contact details below, or by using any unsubscribe mechanism provided in our communications.
Please note that withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal. In some cases, withdrawal of consent may limit our ability to provide certain services, such as marketing communications or participation in optional wellness-related programs.
10. Right to Complain
If you have concerns about how Maple Leaf Yoga Studio Ltd. handles your personal information, please contact us first so we can attempt to resolve the issue.
You may also have the right to file a complaint with the relevant privacy regulator in Canada, including the Office of the Privacy Commissioner of Canada or the applicable provincial privacy authority, depending on the circumstances and applicable law.
We encourage you to contact us promptly so we can address your concerns directly and efficiently.
11. Data Security
Maple Leaf Yoga Studio Ltd. takes reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, alteration, or misuse.
Security measures may include:
- Access controls and role-based permissions;
- Secure passwords and authentication procedures;
- Encryption or other protective measures for electronic data where appropriate;
- Secure storage of paper records;
- Staff training on privacy and confidentiality;
- Vendor due diligence and contractual protections;
- Incident response procedures for suspected privacy breaches.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security. However, we work to use commercially reasonable safeguards appropriate to the sensitivity of the personal information we process.
12. Contact Information
If you have questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact:
- Maple Leaf Yoga Studio Ltd.
- Address: Maple Leaf Yoga, 214 17th Avenue SE, Calgary, AB T2G 1H4, Canada
- Email: [email protected]
- Phone: +1 (403) 728-9461
13. Changes to Privacy Policy
Maple Leaf Yoga Studio Ltd. may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, technologies, or service offerings. Any revised version will be posted on our website or otherwise made available to you, and the “Effective date” will be updated accordingly.
We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes have been posted will constitute acknowledgment of the updated policy, to the extent permitted by law.